Dispatch SOP

Check Calls and Tracking Updates

Keep shippers and brokers informed and catch delays early.

Scope
Every active load from dispatch until proof of delivery is received.
Responsible
Dispatcher; Track & Trace coordinator
Version
1.0 · not yet reviewed by the academy

Procedure

  1. Confirm the driver is on the way to pickup and record the ETA.
  2. Record arrival and departure at pickup with BOL number, piece count and seal number if applicable.
  3. Record in-transit location at least every 4 hours, or as the customer requires.
  4. Escalate immediately if the ETA slips beyond the appointment window — call the customer before the appointment, not after.
  5. Record arrival and departure at delivery and request the signed POD photo the same day.
More Dispatch SOPs
Daily Dispatch Planning

Practise it

Apply these procedures in the simulators — dispatch workflow, carrier verification, cross-border and the TMS sandbox.

Open the simulators →